Job Summary

• Provide services and information to potential and existing customers
• Identify and respond to customer queries
• Making outgoing phone calls to new leads
• Managing customer complaints

Responsibilities & duties

• Making outgoing calls to educate customers about our program and its benefits
• Persuade potential customers to purchase our products and upsell other products
• Documenting processes and logging both technical and non-technical issues, as well as customer compliments and complaints
• Aligning customer experience strategies with marketing initiatives
• Responding to customer queries in a timely effective manner, via phone calls, email, social media comments, and chat platforms.
• Maintain customer experience and relationships both internally and externally
• Providing a weekly and monthly report

Target

• Daily activity log 100 leads per day
• Total Open Day participants 100 per week
• Total Diagnostic Assessment participants 35 per week
• Total 0 customer complains

Required qualifications & others

• Any degree in communication or marketing
• Minimum 2 years of experience in a similar role, preferably experience in e-commerce
• Ability to use positive language
• Have persuasive speaking and problem-solving skills
• Have a “people-first” attitude
• Familiar with CRM and Google Workspace
• Excellent communication skill
• Good customer service and negotiation skills
• Ability to multitask