Job desc

1. Responsible for the basic reply and answer of the business of all sections of the platform website;

2. Handle customer difficulties quickly, enthusiastically and sincerely, and solve customer problems professionally and properly;

3. Assist the customer to connect with the corresponding responsible department for unsolvable problems;

4. Collect and summarize customer inquiries, and feed back to the relevant person in charge, and follow up the feedback results in real time